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Frequently Asked Questions
Please take a look at our frequently asked questions section. If you still have questions, feel free to contact us. Thank You!
Please note that Myrtlewood Villas does NOT rent to locals with a residence in Horry County or Georgetown County, South Carolina.
Not all units are guaranteed to have WiFi, but passwords and network info are located on the router. Typically this is located near the TV in the living room.
Inside your welcome pack is a resort map. On the back of the map is a directory of all trash areas.
Each unit is stocked with four towels and two washcloths per bedroom (ex: three bedroom units receive twelve towels and six washcloths).
The majority of our rentals are equipped with washers and dryers, and you will be able to launder your own linens.
Each bathroom will get a roll of toilet paper, 2 bars of soap and 1 bottle each of shampoo and lotion. The kitchens will have a roll of paper towels and 2 packs of dishwasher detergent.
Due to the large area our staff must cover, we cannot guarantee being able to replenish every request for restocking toiletries. There are several area grocery stores within a very short drive, and we suggest guests purchase what they need above the initial setup.
For those staying at Myrtlewood Villas Resort, there is a directory of outdoor pools that is located throughout the communities on the back of the resort map in your welcome pack. You will have access to the outdoor pool that is closest to the building in which your vacation rental is located. The indoor pool complex is located next to the check-in office and is available to all guests staying with Myrtlewood Villas.
Pets are not allowed, there will be a $250.00 fine for evidence of a pet in any room.
All units are non-smoking. There will be a $250.00 fine for evidence of smoking in any room. Smoking is permitted outside the units. However, please be mindful of ash and litter caused by cigarette butts.
The damage waiver fee covers non-negligent damage done to the unit. Intentional damage or damage due to negligence is not covered by this waiver. Damage done over the coverage offered by the waiver will result in charges to the credit card kept on file.
We will require a $100 (6 nights or less stay) or $250 (7+ nights) security deposit at time of booking. This does not go towards your balance, but does reserve your rental and will be refunded within 30 days of check-out provided there is no damage to the unit.
Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period-of-time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
Should you need to cancel, the policy is as follows:
- The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the scheduled arrival date.
- Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Please note that changes to the reservation will be subject to availability and any room rate differences.
- Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
- For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.
For emergencies such as water leaks, fire, lockouts, etc., call 843-449-2400 and press option 3 before 9:00pm. After 9:00pm, please call 843-913-1774. Non-emergency calls will be addressed the next day.